OUR STORES

VISIT OUR
STORE IN MARRAKECH

LOT Num 618, Rte de Safi, Marrakech

 
INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, the product you see in the image is exactly what you will receive. We strive to ensure that our product images accurately represent the actual item.

If you have any further questions about the product or would like to see more images, please don't hesitate to contact our customer service team.

Where can I view my sales receipt?
  • Check your email: Most online retailers send a digital receipt to your email address after a purchase. Look for an email with a subject line like "Order Confirmation" or "Your Receipt."
  • Visit the retailer's website: Log in to your account on the retailer's website and go to your order history. You should be able to view your receipt there
How can I return an item?
  • Check the return policy: Review the return policy on the retailer's website or in the original packaging. This will provide information on the return window, eligible items, and any restocking fees.
  • Contact customer service: If you have any questions or need assistance with the return process, contact the retailer's customer service department.
  • Prepare the item: Ensure the item is in its original condition, with all tags and labels attached. If possible, include the original packaging.
  • Print a return label (if applicable): If the retailer provides a pre-paid return label, print it out and attach it to the package.
  • Ship the item: Package the item securely and ship it to the return address provided by the retailer. Keep a copy of the shipping tracking number for your records.
Will you restock items indicated as “out of stock?”

Yes, we do restock items that are currently out of stock. However, the restocking timeline can vary depending on the product and supplier availability.

If you're interested in a particular item that's out of stock, we recommend the following:

  1. Check back regularly: Our website is updated frequently with inventory changes.
  2. Sign up for notifications: Some retailers offer email or SMS notifications when items are back in stock.
  3. Contact customer service: Reach out to our customer service team for more information on the expected restocking date.

We appreciate your patience and understanding.

Where can I ship my order?

We currently ship to Morrocco. For specific shipping rates and delivery times to your location, please refer to our shipping policy page or enter your postal code during the checkout process."

 

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS